FAQ’s

FREQUENTLY ASKED QUESTIONS

WHAT IS THE ADDRESS OF THE CHALETS?

1030 Route du Col | La Villiaz | La Cote D’Arbroz | Morzine | France | 74110

 

IN WINTER please follow Sat Nav / directions to Morzine.
When you reach Les Gets then redirect to La Maison /Chalet Address.

This avoids the quickest route to the chalet which is closed in Winter

WHAT IS THE ADDRESS OF THE UK OFFICE?

Headlands Farm | Romsey Road | West Wellow | Hampshire | SO51 6BG

WHO ARE PRESTIGE MOUNTAIN CHALETS?

Prestige Mountain Chalets is a high-end chalet operator who believe in delivering a premium quality service for the perfect mountain getaway. We pride ourselves on creating a tailor made holiday to suit all your requirements and expectations. Attention to detail is very important to us; our professionally trained staff will go that extra mile to ensure you’re relaxed, comfortable and informed throughout your stay.

WHAT ACCOMMODATION DO WE HAVE ON OFFER?

We have one 14-person chalet which is self-catered available all year round. 

One 6 person self-catered apartment available year round.

WHAT'S THE BEST WAY TO BOOK OUR HOLIDAY?

We recommend you go to our website www.prestigemountainchalets.com and fill out our enquiry form in ‘contact us’. You can also enquire over the phone on 01794 323 266 / 07958 751 266, or by emailing your enquiry to contact@prestigemountainchalets.com. You can also book your ski passes and ski hire through us.

Once you have booked Chalet Belle Chery, or La Maison, you will need to book your own travel.

WHAT'S THE BOOKING PROCESS?

1.   Complete our Online Enquiry Form from our website or contact us via phone / email 

2.   PMC will reply to your enquiry at least 24 hours and confirm availability. 

3.   If available you will be sent (via email where possible) booking forms to be signed. 

4.   You will be asked for a 20% deposit of the total amount of your holiday.  ONLY WHEN THE DEPOSIT AND BOOKING FORMS HAVE BEEN RECEIEVED WILL YOUR BOOKING BE CONFIRMED AND SECURED. (should the booking be made less than 10 weeks prior to the arrival date, then the full amount is due at time of booking)

5.   You’ll then be sent our Information Pack to fill out and return, which will provide us with further information such as flight times, as well as information to help book ski passes and equipment hire, if required.  This will need to be sent back 10 weeks prior to your arrival. 

6.   Total amount payable must be paid within 10 weeks prior to arrival

7.   Confirmation of successful payment will be sent to you via email.

8.   We’ll be in touch a couple of weeks before your arrival to check all is well.

WHAT'S THE BEST WAY TO GET TO THE CHALETS

If you are staying in Chalet Belle Chery or La Maison then we recommend you fly to Geneva and either hire a car or drive your own car.

WHAT TIME CAN WE ARRIVE AT THE CHALET AND WHAT TIME MUST WE VACATE?

This will change from week to week depending on arrival and departure times of yourselves and other guests, and we try to be as flexible as possible for all.  However, as a rough guideline, arrival from 3pm. If you are arriving earlier we can look after your luggage until you can move into the chalet.  Just let us know in advance.  You will need to vacate your room by 10am on your final day. It is possible that incoming and outgoing guests may overlap for part of the day, in order for us to offer the most flexible service to all our guests.

IS YOUR CHALET CLOSE TO THE SLOPES?

Our accommodation is a 10-minute drive from Morzine town center and only 3-minute drive from the closest ski lift – Chery Nord.  Please see the interactive map on our website.  You will also benefit from some of the best views in the Alps for being an additional 300m higher than Morzine.  Chery Nord ski lift has minimal if any queues in the mornings, meaning you will get straight onto the lift at Mont Chery – the hidden gem of the Porte Du Soleil.

WILL I EVER BE CHARGED A SURCHARGE?

We guarantee that you will not be charged a surcharge on your accommodation price unless there is action by the government eg VAT increases etc.

WHAT DOES YOUR PRICE INCLUDE?

Please see our pages on price and availability for full details of what is included.

CAN I TAKE MY PETS - ESPECIALLY MY WELL BEHAVED SMALL DOG?

We are very sorry but we are unable to accommodate pets.

CAN I SMOKE IN THE CHALET?

For health and safety reasons our chalets and apartments are totally non-smoking.  You may smoke only in the smoking areas provided and use the ashtrays for butts. If we identify smoking in our accommodation our staff and directors may ask you to leave the accommodation immediately.

CAN I LEAVE MY BAGS IF I ARRIVE EARLY OR LEAVE LATE?

In our chalet you may leave your bags in a vacant room as directed by the chalet staff and you may change in there, but we are sorry there will not be any shower facilities until your own rooms are available.  We recommend that you do not leave anything of value in your luggage, as these rooms are usually available to all guests.

WHAT HAPPENS IF I LOSE MY APARTMENT KEY

The keys are special security keys that cannot be cut in resort, this will mean that the locks will have to be replaced and you will be charged the full amount for this.  Coded lock boxes are provided so keys don’t leave the properties.

DO WE HAVE TO PAY A DEPOSIT?

You will have to provide a credit or debit card number as a deposit. This is taken in case of any damage caused and in case you leave the property in a very dirty condition.  We expect you to leave the property as you found it.

WILL THERE BE ENOUGH HOT WATER?

Due to the new refurbishment of the chalet and the apartment, both have had a brand new hot water system installed.  Therefore there shouldn’t be any issues regarding hot water for showers and baths.  That said, if everyone in the chalet had a shower / bath at the same time, pressures may drop temporarily and the hot water wouldn’t last forever.

CAN I PREBOOK A TRAVEL COT AND HIGH CHAIR?

We have high chairs and cot available for use, please let us know as soon as possible so we can ensure availability.

WHAT HAPPENS IF I DON'T PAY MY FINAL ACCOMMODATION BALANCE IN TIME?

It is your responsibility to pay the full balance of your holiday at least 10 weeks before departure.   If this has not been paid we will assume that you have cancelled your holiday and your deposit will be forfeited.

HOW DO I BOOK CAR HIRE?

Usually your flight operator will offer discounted car rental with your flight, or you may be able to find a good deal though searching online.  We do however recommend booking through the French side of Geneva airport, which is generally cheaper than the Swiss side.  It is essential to ensure that your hire vehicle has snow tyres fitted.

CAN I DRIVE OUT?

Yes, you can drive out.  It’s roughly 550 miles from Calais to Morzine, taking roughly 9 hours, depending on road and traffic conditions.   It is French law to have your European car pack (please visit the AA website) within the car and we highly recommend chains for the mountain roads.

IS THERE PARKING?

There is enough parking for 6 vehicles at our Chalet, please drive with care, as weather and road conditions can be bad at times.

IS THERE A SUPERMARKET?

In all resorts there are shops and supermarkets. Prices are often about 10 – 20% higher in the resorts, so if you are travelling by car you may wish to stock up in the valley at the larger supermarkets.  If you would like to know where, please just ask upon booking.

WHAT HAPPENS IF I HAVE AN ACCIDENT ON THE MOUNTAINS?

We highly recommend that you have your own health insurance to cover you for snowsports, or purchase a lift ticket with Carte Neige (insurance included). This will then ensure that you are covered should an accident occur.

 

Depending on how badly you are hurt, you will either be taken off the mountain by the Pisteurs or you can visit one of the local medical centers. The doctors here are all excellent and well versed in the typical skiing accidents that can occur. Payment is then organised via your insurance policy – so read the small print!

WHEN SHOULD I BOOK MY NEXT SKI HOLIDAY?

People wishing to travel over the peak-dates (Christmas, New Year, Half-Term and Easter holidays) should start looking in the springtime to guarantee the largest choice and therefore, maximise their chances of finding the ideal holiday. These dates get booked up well in advance of the ski season even starting. However, do not panic – even if you think you have left it a bit late please do give our sales team a ring who will do their best to find some suitable options for you. Large groups should aim to book around the summer time.

WHAT HAPPENS AFTER I BOOK?

Confirmation of your booking will be emailed to you within 24 hours from our bookings manager. You will also be sent our information pack via email for you to complete and return.  The balance due date will be noted at this time.

WHICH SKI SCHOOL DO YOU RECOMMEND?

Please have a look ” YOUR STAY” page for our  for a full list of  local ski schools.

CAN I DRINK THE WATER IN THE CHALET/APARTMENT?

The tap water in the chalet is safe to drink – indeed, it has a wonderful ‘fresh mountain stream’ taste preferred by many to the bottled waters!

HOW DO I BOOK PORTES DU SOLEIL AND MORZINE LIFT PASSES & HIRE EQUIPMENT?

You can pre- order your lift passes through us which will then be ready and waiting for you upon arrival.  Please see  YOUR STAY  page for various lift pass options and prices. 

Our guests can also recieve discounts on ski equipment rental when pre-booked through our partners “All Mountain Rental” who will deliver to the chalet on your first evening for fitting.   Please see  YOUR STAY  page for a link to their website. 

DO PRESTIGE MOUNTAIN CHALETS PROVIDE CHILDCARE SERVICES?

We do not employ nannies but can recommend fully qualified nannies who are based in Morzine.

CAN YOU HELP US ARRANGE MASSAGE & BEAUTY TREATMENTS DURING OUR STAY?

Our staff can recommend qualified local therapists who will visit the chalet if you would prefer to be pampered in the comfort of your own room.  A lovely range of bath & shower gel, soap, shampoo and body lotion is supplied, and all bedrooms have hair dryers.

ARE TV, DVD, SATELLITE, WIFI & TELEPHONE FACILITIES AVAILABLE?

All these facilities are available, as well as I-pod docking station.

DO YOU RECOMMEND WE TAKE OUT HOLIDAY INSURANCE?

Without question we recommend that you have adequate insurance cover.  From disruptions to your travel plans to unforeseen accidents, good insurance will ensure you are compensated or cared for as well as possible.

CAN I CANCEL MY HOLIDAY?

Whilst we hope that you will not need to, we do appreciate that you may have to cancel your holiday.  Prestige Mountain Chalets Terms and Conditions (please visit our website) will apply, so please ensure that you have read them closely.  These are available for your perusal under ‘Availability and Pricing’.

Again, we do recommend that you have insurance that adequately covers you for unforeseen circumstances which may result in you needing to cancel your holiday.

CAN I CONTACT THE OFFICE AT ANY TIME?

Our Bookings Manager is available to help organise the finer details of your holiday. Whilst they may not be in the office at all times, an email will receive a speedy response or you are welcome to call during office hours to speak directly with them.

DO I HAVE TO PRE-BOOK SKIING EQUIPMENT & LESSONS BEFORE ARRIVAL?

No, you do not have to pre-book any services before you arrive to stay with us. However, we do recommend that you do so to ensure a smooth transfer from chalet to slopes.

Our hire partner All Mountain Rental are available to collect and collate your information and reserve quality ski equipment to be delivered to, and fitted in our chalet – no queuing in busy shops.  You can find booking forms and contant numbers for All Mountain Rental at www.allmountainrental.com .  On your departure the equipment will be collected from the chalet. 

If you have difficulty getting equipment hire information from some of your group members, we can arrange for a chalet visit from All Mountain Rental, who will take full details and return later with the required equipment.  

Ski instruction (whether with a private instructor, guide or group lesson) is best reserved in advance. We have a list of contacts who we trust to ensure you have a great snow holiday and will meet the requirements of your group.  Please go to YOUR STAY page for links to the company websites.

WHAT WILL BE IN MY SELF-CATERED APARTMENT/CHALET?

We supply a basic starter pack of cleaning materials and toilet paper but this may not be enough for your holiday.  We recommend that you take some basics with you such as tea, coffee, bread etc. The kitchen equipment is generally described in the information we provide and the apartment and chalet has a kettle, toaster, microwave as well as dishwasher, washing machine, gas hob and electric oven.  In addition it has a large TV and DVD player – please bring your own DVD’s to watch.  We do not supply any adaptors for electrical items so please bring these with you.

DO I HAVE TO FILL OUT A BOOKING FORM?

Please fill out our enquiry form which can be found on the  BOOKING  page of our website or call us on 01794 323 266 / 07958 751 266.  We will then send you a booking form with deposit information (10% of full holiday cost), once both have been returned, your booking will be confirmed.